Now employs over 220 FTE having a capacity to expand to 330 FTE across all its extensive sites in Glasgow and Stratford upon Avon to accommodate further capacity.
Widely considered a leader when it comes to creation and the usage of new technologies has established itself as a market leader while preserving its independence from larger less agile competitors. Since the companies launch back into 2008 and its team have won lots of high profile industry awards including, Best use of technologies for its self service customer portal WeWantToSayYes.co.uk and in 2016 for its own voice recognition dialler platform, as well as being known for advanced use of technology is thus far the sole DCA to have won both ideal consumer and finest commercial DCA.
When you operate with nothing is taken for granted, we have the opportunity to get to know you and your customers, the plan we devise for you is particular to your company needs and evolves together with our partnership.
Customer support, has always worked with the belief that irrespective of the present situation a customer finds themselves dealing with, which they may be and will always remain a valued customer of their clients, this ethos means that functions with its customers across a selection of debt forms and era. As well as working with clients on overdue arrears and aged debt accounts also works with lots of customers at very early stage arrears, frequently at a white tag capacity carrying and representing the brand name of some of the UK's biggest titles.
Investing in our customers, we are a professional services business focusing on a very substantial set of criteria that are governed by the Financial Conduct Authority, also as member of the highly regarded Credit Services Association we are committed to ensuring that all of our people work into the highest of standards. Development and training play an integral part in the lives of all employees at all levels, Training does not finish once induction is finished but is present during the working atmosphere.
Quality assurance plays a key function in all we do at; QA touches all parts of our enterprise and is coated 8 Myths About Debt Collection Busted Brown & Joseph, LLC with our line of defence and backed up via our very own internal audit read the article group and separate compliance capabilities.
Groups senior management team consists of a number of the most experienced and well recognized professionals in the market, with over a 150 years joint experience in the world of financials.